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Refund policy

Refund policy and form

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:
Cancellation policy

Cancellation right
You have the right to revoke from this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the last goods.

To exercise your right of cancellation, you must contact us (Conrad Versandhandel e.K., Am Silbergras 1, 25524 Breitenburg, Germany, Tel: +49 4821 1788513, E-Mail: info@conrad-versandhandel.de) by means of a clear statement (eg a letter sent by post, e-mail) about your decision to withdraw from this contract, you can use the attached model withdrawal form, which nevertheless is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from this agreement, we have to refund all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for any repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of cancellation:
The right of cancellation expires early in contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery;

Model cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

To Conrad Versandhandel e.K., Am Silbergras 1, 25524 Breitenburg, Germany, E-Mail: info@conrad-versandhandel.de

I / we (*) hereby revoke the contract concluded by me / us for the purchase of the following goods (*) / the provision of the following service (*)



Ordered on (*) / received on (*)


Name of the consumer 

Address of the consumer 

Signature of the consumer (only when notified on paper)

date


(*) Strike out if not appropriate